Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.Documentation Index
Fetch the complete documentation index at: https://sailia-mintlify-intercom-migration-1775615253.mintlify.app/llms.txt
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How family accounts work
A customer account can have multiple family members linked to it. Each family member has their own:- Name and profile details
- Booking history
- Waiver completion status
- Membership and pass assignments
Booking for family members
When a family member makes a booking, they can select which family members are attending. Each selected member:- Counts toward the session’s capacity
- Has their own waiver completion tracked individually
- Can have per-person add-ons applied
Memberships and passes
Family members can hold their own memberships and activity passes independently. This means:- A parent can purchase a membership for each child separately
- Each family member’s membership discount applies only to their bookings
- Single-user-only passes are locked to the specific family member chosen at purchase
- The same membership cannot be purchased twice for the same family member
When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.
At the point of sale
When processing a POS transaction, staff can link the sale to a customer account to:- See all family members and select who is attending
- Auto-apply membership discounts for eligible family members
- Redeem activity passes assigned to specific members
Related guides
Customer management
View and manage customer profiles and accounts.
Memberships and passes
Set up memberships and passes for family members.