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Documentation Index

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Group bookings let a single customer book on behalf of multiple participants — for example, a parent booking for their children or an event organizer reserving places for a team. The booking organizer handles payment and can add participant details before or after checkout.

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How group bookings work

  1. The organizer selects an activity session and specifies the number of participants.
  2. They complete payment for all places in a single transaction.
  3. After payment, the organizer is prompted to fill in individual participant details (names, contact information, and any custom fields).
  4. Each participant’s details are stored against the booking and visible in your bookings dashboard.
Capacity is reserved at the time of booking. If an organizer books 10 places, those 10 spots are immediately deducted from the session’s available capacity.

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Collecting participant details

After a group booking is paid, the organizer can fill in participant details at any time before the activity starts. You can use automated workflows to prompt them:
TriggerUse case
New group bookingSend an immediate reminder to complete participant details
Group booking reminderSend a follow-up before the session if details are still missing
The organizer receives a link where they can enter each participant’s name and any required information.

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Waivers for group bookings

If the activity requires a waiver, each participant needs to complete it individually. The organizer can share the waiver link with participants, or you can set up a waiver reminder workflow to notify participants directly. You can check waiver completion status for each participant from the booking details.

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Add-ons for groups

Add-ons configured as per-person are multiplied by the number of participants. Add-ons configured as per-booking are charged once regardless of group size.

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Managing group bookings

From the bookings dashboard, you can:
  • View all participants and their details
  • Add or remove participants (subject to capacity)
  • Check waiver status for each participant
  • Process partial refunds if participants cancel

Managing bookings

View and manage bookings across all channels.

Automated workflows

Set up reminders for group organizers.