Online bookings

Accept and manage customer bookings through your online booking page.

Your Sailia booking page is where customers browse activities, select sessions, and complete their purchase online. Every booking flows into a shared order system that tracks payment status, attendee details, and any add-ons.

How online booking works

1. Customer browses activities

   Customers visit your booking page and see all published activities with available dates, times, and prices.

2. Customer selects a session

   They choose a specific date and time slot. Sailia shows real-time availability so customers only see sessions with open spots.

3. Customer selects tickets and participants

   They choose ticket types, quantities, and assign participants. The booking wizard guides them through each step with clear prompts when additional input is needed — for example, indicating how many more participants to select before they can continue.

4. Customer adds details

   They enter attendee information, select any add-ons, and complete any required waivers.

5. Customer completes payment

   Payment is processed through Stripe. Once payment succeeds, the booking is confirmed and the customer receives a confirmation email.

Booking page

Your booking page is automatically generated from your published activities. It includes:

• Activity listings with descriptions, images, and pricing
• Calendar view showing available dates and times
• Real-time availability that updates as bookings are made
• Mobile-friendly layout that works on any device

Share your booking page link on your website, social media, and email campaigns to drive online reservations.

Managing bookings

All bookings — whether made online or through the POS — appear in your bookings dashboard. From here you can:

• View booking details, attendee information, and payment status
• Add or remove attendees from a session
• Process refunds for cancelled bookings
• Resend confirmation emails
• Check attendee waiver completion status

Booking wizard

The booking wizard walks customers through each step of reserving an activity — from selecting a date to completing payment. Key features include:

• Guided step-by-step flow — customers move through date selection, tickets, participant details, add-ons, and checkout in a clear sequence
• Inline validation — action buttons show a specific prompt when a step is not yet complete, such as “Select at least 1 ticket to continue” or “Select a client to continue,” so customers always know what to do next
• Collapsible course dates — when a course spans many dates, the first three are shown with an option to expand and see the rest
• Sticky action bar — the continue and back buttons remain visible at the bottom of the screen as customers scroll through session details, so they can proceed without scrolling back up

On mobile devices, the sticky action bar ensures customers can always reach the next step without excessive scrolling, even on sessions with long descriptions or many ticket options.

Basket and checkout

When a customer adds items to their basket, Sailia tracks the basket contents in real time. A single basket can contain:

• Multiple activity bookings across different dates
• Shop products
• Activity passes
• Memberships
• Donations
• Add-ons

Customers can apply discount codes at checkout. If a discount is set to auto-apply, it is added automatically without entering a code.

Gift cards can also be redeemed at checkout to cover part or all of the order total.

Booking tracking

Sailia automatically fires booking_start and booking_completed events during the booking flow. If you have an analytics provider connected — such as Google Tag Manager or PostHog — you can use these events to build conversion funnels and measure booking performance. See booking tracking events for the full event reference.

Confirmation and notifications

After a successful booking:

1. The customer receives a confirmation email with booking details.
2. The booking appears in your dashboard with a confirmed status.
3. Assigned staff see the booking on their schedule.
4. If workflows are configured, any automated follow-up emails are queued.

Related guides

Point of sale

Process walk-in bookings and sales in person.

Discount codes

Create promotions and special offers for your bookings.